Please click here and follow the instructions to request your password be reset. If you are still encountering difficulties, please email with more information and we will verify your registration then reset your password.

There could be many reasons why you didn’t receive an order confirmation email from us.

Firstly, please first check your spam or junk mail folder to check it hasn’t been filtered in there.

Secondly, please ensure you add to your contact list or safe sender / white list.

Finally, if you are using an email service provider such as Hotmail or AOL please be advised that they restrict the volume of messages that can be received from a sender and therefore you should download your tickets from "My Account" section of the The Hayes School Association website.

If you purchased products that showed a QR Code you should have received an order confirmation email from The Hayes School Association using the following email address: .

In the email is a PDF attachment containg all your tickets. Unfortunately, the IOS mail app has issues rendering PDF’s so although you can see an attachment icon you can’t actually see the PDF. You can download a copy of your tickets from the "My Account" section of the website or alternatively, download the email to another device as you’ll need to print them off to be scanned on entry.

About this site

The PTA-Events site is separate from the school. The Hayes PTA use the site because it is a practical and accessible way to organise PTA events and sales and offers an easy way for you to pay and us to keep track of purchases.

Who can access your data?

The school and the PTA do not share your data with each other. Information you include on this site can be accessed by the PTA members with admin rights to the PTA-Events site (not all PTA members). By signing up on this site, you consent to this. The data you give us will never be disclosed by us to any other parties.

Account removal

As the school cannot pass any data to us, we do not know when you no longer have children at the school. Please delete your account once you no longer need/want it, or you can send us a request to be removed.

We will remove accounts which have been inactive for several years, as we will assume these belong to people who are no longer connected to the school.

Class mailing lists

It is helpful for us if you join the class mailing list for each of your children. You can do this whilst keeping your contact details private or, if you tick the box to share your details, the other parents in your class will be able to see phone number and email address as entered on the site. We have found this to benefit class reps and parents who are organising parties. It is completely up to you. By adding your child's details in this section, you consent to the PTA seeing this information and by ticking the 'share' tick box, you give consent to your class peers seeing it.

Marketing emails

If you do not wish to receive any marketing messages from PTA-Events, there is an opt-out tick box in your account.

 

 

 

 

You may have noticed the fees that are additional to the ticket price have increased. There are two reasons the ticket price is not the final amount you may be charged:

1) Where The Hayes PTA uses PayPal for payments, we are charged processing fees. Because we would like the school to receive the full amount of money from the ticket price without us deducting the processing payments, the processing fee is added to the ticket cost when we are only accepting online payments. For the few events which also accept cash, we do not want to penalise people who help us stay cash-free so the processing fee is voluntary, but if you choose to pay it, the school will benefit more. We hope you agree with us that this is the best approach but please get in touch if you have a helpful suggestion.

2) PTA Events has been a free service since we started using it, however, from Monday 18th March 2019, it will be adding a fee of 1.75% to all transactions to cover its service. What this means, for example, is an extra 4p on a £2.50 ticket or 18p on a £10 ticket.