FAQ

Please click here and follow the instructions to request your password be reset. If you are still encountering difficulties, please email with more information and we will verify your registration then reset your password.

There could be many reasons why you didn’t receive an order confirmation email from us.

Firstly, please first check your spam or junk mail folder to check it hasn’t been filtered in there.

Secondly, please ensure you add to your contact list or safe sender / white list.

Finally, if you are using an email service provider such as Hotmail or AOL please be advised that they restrict the volume of messages that can be received from a sender and therefore you should download your tickets from "My Account" section of the The Hayes School Association website.

If you purchased products that showed a QR Code you should have received an order confirmation email from The Hayes School Association using the following email address: .

In the email is a PDF attachment containg all your tickets. Unfortunately, the IOS mail app has issues rendering PDF’s so although you can see an attachment icon you can’t actually see the PDF. You can download a copy of your tickets from the "My Account" section of the website or alternatively, download the email to another device as you’ll need to print them off to be scanned on entry.

About this site

The PTA-Events site is separate from the school. The Hayes PTA use the site because it is a practical and accessible way to organise PTA events and sales and offers an easy way for you to pay and us to keep track of purchases.

Who can access your data?

The school and the PTA do not share your data with each other. Information you include on this site can be accessed by the PTA members with admin rights to the PTA-Events site (not all PTA members). By signing up on this site, you consent to this. The data you give us will never be disclosed by us to any other parties.

Account removal

We aim to remove your account from this site in the August of your youngest child finishing year 6, when we assume your child has left the school. You can delete your account yourself at any time prior to this.

Class mailing lists

It is helpful for us if you join the class mailing list for each of your children. You can do this whilst keeping your contact details private or, if you tick the box to share your details, the other parents in your class will be able to see phone number and email address as entered on the site. We have found this to benefit class reps and parents who are organising parties. It is completely up to you. By adding your child's details in this section, you consent to the PTA seeing this information and by ticking the 'share' tick box, you give consent to your class peers seeing it.

Marketing emails

If you do not wish to receive any marketing messages from PTA-Events, there is an opt-out tick box in your account.

 

 

 

What’s on

Christmas Pantomime 2018
14:00 - 16:30
The Harlequin Theatre, Warwick Road, Redhill

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