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FAQ

Please click here and follow the instructions to request your password be reset. If you are still encountering difficulties, please email with more information and we will verify your registration then reset your password.

There could be many reasons why you didn’t receive an order confirmation email from us.

Firstly, please first check your spam or junk mail folder to check it hasn’t been filtered in there.

Secondly, please ensure you add to your contact list or safe sender / white list.

Finally, if you are using an email service provider such as Hotmail or AOL please be advised that they restrict the volume of messages that can be received from a sender and therefore you should download your tickets from "My Account" section of the Heron Way Primary School PTA website.

Yes. Please ensure you print your tickets so they can be scanned on entry to the event. Each ticket has a unique QR code on it which identifies you. We use sophisticated scanning technology which seamlessly synchronises scanned tickets to a central database. This way we can ensure that tickets are not fraudulently used multiple times and therefore we can keep your ticket price down.

If you purchased products that showed a QR Code you should have received an order confirmation email from Heron Way Primary School PTA using the following email address: .

In the email is a PDF attachment containg all your tickets. Unfortunately, the IOS mail app has issues rendering PDF’s so although you can see an attachment icon you can’t actually see the PDF. You can download a copy of your tickets from the "My Account" section of the website or alternatively, download the email to another device as you’ll need to print them off to be scanned on entry.

What’s on

Ice Pop Sale 2024
15:00 - 16:00
Heron Way Primary School, Horsham

Heron Way PTA 10K Trail Run and Children's Fun Run 2024
10:00 - 13:00
Heron Way Primary School, Horsham

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Can you help?

We can’t put on these amazing events without your help. If you can help us, we still need the following volunteers:

Ice Pop Sale 2024 (Friday 19 July)

Ice pop Sale : 2:45pm - 3:45pm 14:45 - 15:45 3

Heron Way PTA 10K Trail Run and Children's Fun Run 2024 (Sunday 06 October)

Help to post leaflets to neighbours a month before event / flyering other runs in September 09:00 - 17:00 2

Setting up the course the day before - (the whole day / half day / a few hours ) thanking you!!! 09:00 - 17:00 18

Help set up the morning of run day (We need lots of help for this please and thank you!!) 07:00 - 10:00 19

Check-in on registration desk for the 10k runners! (From 09:30am for an hour and a half) 09:00 - 11:00 6

Recording finishing times as our 10K runners cross the line and head for the cake ( 11:20am onwards) 09:00 - 13:00 5

Checking in on registration desk for the Children's fun run (09:00 until 10:05am) 09:00 - 10:05 3

Refreshments stall (from 09:30 until 12:30)- let us know availability during these times x 09:30 - 13:00 6

IS IT CAKE?? YES IT IS - AND YOU BAKED IT... (Please drop off cakes before the 10k run starts) 09:30 - 12:30 19

Marshal at the children's fun run! (09:40am) and help clearing the course ready for the 10k. 09:45 - 10:30 4

10K Marshals in the forest. Bring your cheers and a flask of tea!! WE NEED LOADS OF MARHSAL'S!!! 10:00 - 13:00 38

CHILDREN'S RUN REFRESHEMENTS / MEDALS 10:00 - 10:30 3

CAKE STALL - CAN YOU HAND OUT CAKES TO TIRED RUNNERS? (from 11:20 onwards) 11:20 - 13:00 4

HELP CLEAR UP AFTER THE 10K RUN (13:00 ish) OH GAZEBO FUN!! 13:00 - 14:00 14

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