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FAQ

Can I book more than 1 child at once?

Yes - we have enabled some of the time slots to allow for multiple bookings.  If you have not managed to secure one of these, please book two slots close together and we will accommodate you.

Can I change my booking?

You can cancel your booking and apply for a refund.  We are only able to change your booking if we have an available time slot.  Please email us to enquire.

How early should I arrive?

Please arrive 10 minutes before your booking time.  During this time you will get an opportunity to make reindeer food and write a letter to Santa.  We will try our best to keep to the booked times, however we cannot guarantee not to be running late.  

How many photos will I get? What about presents?

You will receive one photo for each £5 grotto ticket. You will receive one present per £5 booking.

What is a magic mirror?

A magic mirror is a mirrored 'selfie' mirror.  Your children (and you) can all stand together with Santa in front of the mirror and take 3 different poses.  At the end, a photo will be printed out for you to take home.  

Are babies free?

Children 2 and under are free when accompanied by a paying sibling, however we are not able to offer them a grotto present.

 

Please click here and follow the instructions to request your password be reset. If you are still encountering difficulties, please email with more information and we will verify your registration then reset your password.

There could be many reasons why you didn’t receive an order confirmation email from us.

Firstly, please first check your spam or junk mail folder to check it hasn’t been filtered in there.

Secondly, please ensure you add to your contact list or safe sender / white list.

Finally, if you are using an email service provider such as Hotmail or AOL please be advised that they restrict the volume of messages that can be received from a sender and therefore you should download your tickets from "My Account" section of the Friends of Unicorn website.

Yes. Please ensure you print your tickets so they can be scanned on entry to the event. Each ticket has a unique QR code on it which identifies you. We use sophisticated scanning technology which seamlessly synchronises scanned tickets to a central database. This way we can ensure that tickets are not fraudulently used multiple times and therefore we can keep your ticket price down.

If you purchased products that showed a QR Code you should have received an order confirmation email from Friends of Unicorn using the following email address: .

In the email is a PDF attachment containg all your tickets. Unfortunately, the IOS mail app has issues rendering PDF’s so although you can see an attachment icon you can’t actually see the PDF. You can download a copy of your tickets from the "My Account" section of the website or alternatively, download the email to another device as you’ll need to print them off to be scanned on entry.

What’s on

Quiz - June 2024
19:00 - 21:30
Unicorn Primary School

Your Committee
  • Georgina Ferrier

    Georgina Ferrier
    (Chair)

  • Sarah Lawrence

    Sarah Lawrence
    (Vice Chair)

  • Samantha Lucas

    Samantha Lucas
    (Treasurer)

    Email: friends.of.unicorn.treasury@gmail.com

  • Fiona Edwards

    Fiona Edwards
    (Secretary)

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