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FAQ

Please click here and follow the instructions to request your password be reset. If you are still encountering difficulties, please email with more information and we will verify your registration then reset your password.

There could be many reasons why you didnt receive an order confirmation email from us.

Firstly, please first check your spam or junk mail folder to check it hasnt been filtered in there.

Secondly, please ensure you add to your contact list or safe sender / white list.

Finally, if you are using an email service provider such as Hotmail or AOL please be advised that they restrict the volume of messages that can be received from a sender and therefore you should download your tickets from "My Account" section of the St Thomas of Canterbury Junior School Brentwood PTA website.

If you have any concerns about your order, feel free to email us: ptastthomas@yahoo.co.uk

Yes. Please ensure you print your tickets so they can be scanned on entry to the event. Each ticket has a unique QR code on it which identifies you. We use sophisticated scanning technology which seamlessly synchronises scanned tickets to a central database. This way we can ensure that tickets are not fraudulently used multiple times and therefore we can keep your ticket price down.

If you purchased products that showed a QR Code you should have received an order confirmation email from St Thomas of Canterbury Junior School Brentwood PTA using the following email address: .

In the email is a PDF attachment containg all your tickets. Unfortunately, the IOS mail app has issues rendering PDF’s so although you can see an attachment icon you can’t actually see the PDF. You can download a copy of your tickets from the "My Account" section of the website or alternatively, download the email to another device as you’ll need to print them off to be scanned on entry.

Simply go to any of the ticket desks at Adventure Island on the day you wish to use the voucher and they will exchange the voucher for a wristband. Please note, they fit the wristband onto the person using it at the counter itself.

Each voucher entitles you to one wristband, which can be used by any person of any age or height. Adventure Island no longer issue different wristbands dependent on your height, but instead limit access at the rides themselves dependent on height.

Their 'Go on together' policy allows accompanying adults or guardians over 14 years of age to accompany guests under 120cm for FREE.

Please do check park opening times before you travel: https://adventureisland.co.uk/opening-times/

What’s on

Unfortunately we don’t have any future events planned at the moment.

Your Committee
  • Karen  Ross

    Karen Ross
    (Chair)

  • Tara Simpson

    Tara Simpson
    (Vice Chair)

  • Anita DeMots

    Anita DeMots
    (Treasurer)

  • Louise Miles

    Louise Miles
    (Treasurer)

  • Jaimey Suleyman

    Jaimey Suleyman
    (Secretary)

  • Holly Smith

    Holly Smith
    (Publicity & Design Officer)

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