Please click here and follow the instructions to request your password be reset. If you are still encountering difficulties, please email with more information and we will verify your registration then reset your password.

There could be many reasons why you didnt receive an order confirmation email from us.

Firstly, please first check your spam or junk mail folder to check it hasnt been filtered in there.

Secondly, please ensure you add to your contact list or safe sender / white list.

Finally, if you are using an email service provider such as Hotmail or AOL please be advised that they restrict the volume of messages that can be received from a sender and therefore you should download your tickets from "My Account" section of the Horfield Primary School Association website.

Please check your confirmation email. Some events do not require a ticket and your name/child's name will be on an attendance list at the event.

If you purchased products that showed a QR Code you should have received an order confirmation email from Horfield Primary School Association using the following email address: .

In the email is a PDF attachment containg all your tickets. Unfortunately, the IOS mail app has issues rendering PDF’s so although you can see an attachment icon you can’t actually see the PDF. You can download a copy of your tickets from the "My Account" section of the website or alternatively, download the email to another device as you’ll need to print them off to be scanned on entry.

If you're not able to navigate the website or something has gone wrong, please email sam_horfieldsa@hotmail.com and we will try and help.