FAQ

Long Sutton Primary School Parents and Teachers Association raises funds to improve the experience and environment for pupils at the school. We are a 'not for profit' organisation and a registered charity (Reg number: 1026306).

 

To help reduce this problem try to remove the trees from the nets as soon as you can once you get home.

Christmas Trees are a living product. Leave them outside for as long as you can. Cut off 1 from
the base of the tree and put the tree into a stand that holds water, keep topped up regularly and
position it away from radiators. In short treat them as cut flowers. You would not expect a bunch
of flowers to last for 4 weeks without water in a hot house and still look at their best and a
Christmas Tree is no different. Give it a bit of TLC!

 

 

Our trees are delivered by parents and helpers who volunteer to help out at our Christmas Tree sale. They will do their best to help you but please remember they are not paid courier drivers.

Please note that all events and promotions will be undertaken according to the latest Covid-19 Government guidelines. This may include rescheduling or cancellation if necessary.

Please click here and follow the instructions to request your password be reset. If you are still encountering difficulties, please email with more information and we will verify your registration then reset your password.

 

There could be many reasons why you didn’t receive an order confirmation email from us.

Firstly, please first check your spam or junk mail folder to check it hasn’t been filtered in there.

Secondly, please ensure you add to your contact list or safe sender / white list.

Finally, if you are using an email service provider such as Hotmail or AOL please be advised that they restrict the volume of messages that can be received from a sender and therefore you should download your tickets from "My Account" section of the Long Sutton Primary School website.

Please use the Contact Us form on this site. Quote your order number and explain whether you would like to cancel or amend your order and we will do our best to help.

 

Yes, we do accept returns except for certain items such as perishable goods (so no trees back for refund after Christmas please!)

 

Yes. Please ensure you print your tickets so they can be scanned on entry to the event. Each ticket has a unique QR code on it which identifies you. We use sophisticated scanning technology which seamlessly synchronises scanned tickets to a central database. This way we can ensure that tickets are not fraudulently used multiple times and therefore we can keep your ticket price down.

If you purchased products that showed a QR Code you should have received an order confirmation email from Long Sutton Primary School using the following email address: .

In the email is a PDF attachment containg all your tickets. Unfortunately, the IOS mail app has issues rendering PDF’s so although you can see an attachment icon you can’t actually see the PDF. You can download a copy of your tickets from the "My Account" section of the website or alternatively, download the email to another device as you’ll need to print them off to be scanned on entry.

What’s on

Unfortunately we don’t have any future events planned at the moment.

Your Committee
Your administrator hasn’t added any committee members yet.
Can you help?

There are currently no tasks to volunteer for