There could be many reasons why you didn’t receive an order confirmation email from us.
Firstly, please first check your spam or junk mail folder to check it hasn’t been filtered in there.
Secondly, please ensure you add to your contact list or safe sender / white list.
Finally, if you are using an email service provider such as Hotmail or AOL please be advised that they restrict the volume of messages that can be received from a sender and therefore you should download your tickets from "My Account" section of the The Greenway School Association website.
Tickets are automatically generated through the booking process. They can be downloaded through the website, and will also be attached to your booking confirmation email.
At present, we are not using tickets as a form of entry to the event, so you won't have to print them out unless specified to. The PTA-Events confirmation email template contains information saying that you will need your ticket to access the event, however this is stock information that we are unable to change at this time, and is therefore incorrect in our case. PLEASE IGNORE IT!
Please contact us if you are in doubt as to whether you will require a ticket for entry purposes.
If you purchased products that showed a QR Code you should have received an order confirmation email from The Greenway School Association using the following email address: .
In the email is a PDF attachment containg all your tickets. Unfortunately, the IOS mail app has issues rendering PDF’s so although you can see an attachment icon you can’t actually see the PDF. You can download a copy of your tickets from the "My Account" section of the website or alternatively, download the email to another device as you’ll need to print them off to be scanned on entry.
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The Greenway School Association is a charity which brings together families, staff and pupils to support our fantastic school.
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E-Tickets will be dispatched to the email address you registered with along with your order confirmation. Please ensure you have the facility to print off your tickets or have them accessible on a mobile device so they can be scanned on entry to the event.