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FAQ

Please click here and follow the instructions to request your password be reset. If you are still encountering difficulties, please email with more information and we will verify your registration then reset your password.

 

There could be many reasons why you didnt receive an order confirmation email from us.

Firstly, please first check your spam or junk mail folder to check it hasnt been filtered in there.

Secondly, please ensure you add to your contact list or safe sender / white list.

Finally, if you are using an email service provider such as Hotmail or AOL please be advised that they restrict the volume of messages that can be received from a sender and therefore you should download your tickets from "My Account" section of the Friends of the Charter School East Dulwich website.

 

Yes. Please ensure you print your tickets so they can be scanned on entry to the event. Each ticket has a unique QR code on it which identifies you. We use sophisticated scanning technology which seamlessly synchronises scanned tickets to a central database. This way we can ensure that tickets are not fraudulently used multiple times and therefore we can keep your ticket price down.

If you purchased products that showed a QR Code you should have received an order confirmation email from Friends of the Charter School East Dulwich using the following email address: .

In the email is a PDF attachment containg all your tickets. Unfortunately, the IOS mail app has issues rendering PDF’s so although you can see an attachment icon you can’t actually see the PDF. You can download a copy of your tickets from the "My Account" section of the website or alternatively, download the email to another device as you’ll need to print them off to be scanned on entry.

What’s on

Donate to the Friends
00:00 - 00:00 on 31/12/2024

Your Committee
  • toby uppington

    toby uppington
    (Chair)

  • Elaine Squires

    Elaine Squires
    (Treasurer)

  • Tara Whitehorn

    Tara Whitehorn
    (Secretary)

  • Rowley Slater

    Rowley Slater
    (Communications Officer)

  • Lizzie Heyes

    Lizzie Heyes
    (Nearly New Uniform)

  • Jo Schneidere

    Jo Schneidere
    (Nearly New Uniform)

  • Katarzyna Swierzyna

    Katarzyna Swierzyna
    (Nearly New Uniform)

  • Emily Cattell

    Emily Cattell
    (Member)

  • Roger Ede

    Roger Ede
    (Member)

  • Miriam Gilbert

    Miriam Gilbert
    (Member)

  • Sonali ODonovan

    Sonali ODonovan
    (Member)

  • Daniela Roberts

    Daniela Roberts
    (Member)

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